Customer Service
Email:customerservice@ariesarise.com
Monday to Friday 10am–5pm gmt
We try to respond to all email enquiries the same day, but we are a small team so it can take up to 48 hours during busy periods.
Shipping
All orders shipped with DHL and are timed and tracked.
UK Orders: 3-4 days
Europe: 3-7 days
US: 3-7 days
Japan: 3-7 days
Australia, South Korea, New Zealand, Canada: 3-7 days
Worldwide: 3-7 days
Goods shipped from United Kingdom.
Shipping Terms and Conditions
• Please refer to our full Terms and Conditions for further information on shipping
• We use DHL Express International delivery services for all online orders
• Should there be a delay or any issue with your delivery, please contact customerservice@ariesarise.com for help in resolving the problem.
• International orders may be subject to customs clearance procedures, which could cause delays beyond original delivery estimates.
• When ordering from Aries Arise you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
Returns
You have 14 days, from the date you received your order, to return or exchange your purchase.
All orders include a DHL return label. Please visit our Returns Portal to book a return. For refunds the cost will be deducted from the refunded amount.
Unfortunately, we are unable to accept returns or exchanges for online orders in-store.
Items must be returned to us unused and in the same condition that they were received in.
Please ensure before you return an item that all tags are attached, all original packaging is present and intact.
For footwear, please place the shoebox inside protective packaging. We do not accept returns on underwear, socks and jewellery.
Email:customerservice@ariesarise.com
Monday to Friday 10am–5pm gmt
| Country | Shipping fee | Return shipping fee (using label provided) | Duties & taxes |
|---|---|---|---|
| Afghanistan | $30 | $30 | Buyer pays |
| Albania | €25 | €30 | Buyer pays |
| Algeria | $30 | $30 | Buyer pays |
| Andorra | €25 | €30 | Buyer pays |
| Angola | $30 | $30 | Buyer pays |
| Anguilla | $30 | $30 | Buyer pays |
| Antigua And Barbuda | $30 | $30 | Buyer pays |
| Argentina | $30 | $30 | Buyer pays |
| Armenia | €25 | €30 | Buyer pays |
| Aruba | $30 | $30 | Buyer pays |
| Ascension Island | $30 | $30 | Buyer pays |
| Australia | Orders up to $99.99, $40 Orders $100.0 and over, $35 |
$30 | Paid by Aries |
| Austria | €25 | €25 | Paid by Aries |
| Azerbaijan | $30 | $30 | Buyer pays |
| Bahamas | $30 | $30 | Buyer pays |
| Bahrain | $30 | $30 | Buyer pays |
| Bangladesh | $30 | $30 | Buyer pays |
| Barbados | $30 | $30 | Buyer pays |
| Belgium | €25 | €25 | Paid by Aries |
| Belize | $30 | $30 | Buyer pays |
| Benin | $30 | $30 | Buyer pays |
| Bermuda | $30 | $30 | Buyer pays |
| Bhutan | $30 | $30 | Buyer pays |
| Bolivia | $30 | $30 | Buyer pays |
| Bosnia And Herzegovina | €25 | €30 | Buyer pays |
| Botswana | $30 | $30 | Buyer pays |
| Brazil | $30 | $30 | Buyer pays |
| British Indian Ocean Territory | $30 | $30 | Buyer pays |
| Brunei | $30 | $30 | Buyer pays |
| Bulgaria | €25 | €25 | Paid by Aries |
| Burkina Faso | $30 | $30 | Buyer pays |
| Burundi | $30 | $30 | Buyer pays |
| Cambodia | $30 | $30 | Buyer pays |
| Canada | Orders up to $99.99, $40 Orders $100.0 and over, $35 |
$30 | Buyer pays |
| Cape Verde | $30 | $30 | Buyer pays |
| Caribbean Netherlands | $30 | $30 | Buyer pays |
| Cayman Islands | $30 | $30 | Buyer pays |
| Central African Republic | $30 | $30 | Buyer pays |
| Chad | $30 | $30 | Buyer pays |
| Chile | $30 | $30 | Buyer pays |
| China | $30 | $30 | Buyer pays |
| Christmas Island | $30 | $30 | Buyer pays |
| Cocos (Keeling) Islands | $30 | $30 | Buyer pays |
| Colombia | $30 | $30 | Buyer pays |
| Comoros | $30 | $30 | Buyer pays |
| Congo | $30 | $30 | Buyer pays |
| Congo, The Democratic Republic Of The | $30 | $30 | Buyer pays |
| Cook Islands | $30 | $30 | Buyer pays |
| Costa Rica | $30 | $30 | Buyer pays |
| Croatia | €25 | €25 | Paid by Aries |
| Curaçao | $30 | $30 | Buyer pays |
| Cyprus | €25 | €25 | Paid by Aries |
| Czech Republic | €25 | €25 | Paid by Aries |
| Côte d'Ivoire | $30 | $30 | Buyer pays |
| Denmark | €25 | €25 | Paid by Aries |
| Djibouti | $30 | $30 | Buyer pays |
| Dominica | $30 | $30 | Buyer pays |
| Dominican Republic | $30 | $30 | Buyer pays |
| Ecuador | $30 | $30 | Buyer pays |
| Egypt | $30 | $30 | Buyer pays |
| El Salvador | $30 | $30 | Buyer pays |
| Equatorial Guinea | $30 | $30 | Buyer pays |
| Eritrea | $30 | $30 | Buyer pays |
| Estonia | €25 | €25 | Paid by Aries |
| Eswatini | $30 | $30 | Buyer pays |
| Ethiopia | $30 | $30 | Buyer pays |
| Falkland Islands (Malvinas) | $30 | $30 | Buyer pays |
| Fiji | $30 | $30 | Buyer pays |
| Finland | €25 | €25 | Paid by Aries |
| France | €25 | €25 | Paid by Aries |
| French Guiana | $30 | $30 | Buyer pays |
| French Polynesia | $30 | $30 | Buyer pays |
| French Southern Territories | $30 | $30 | Buyer pays |
| Gabon | $30 | $30 | Buyer pays |
| Gambia | $30 | $30 | Buyer pays |
| Germany | €25 | €25 | Paid by Aries |
| Ghana | $30 | $30 | Buyer pays |
| Greece | €25 | €25 | Paid by Aries |
| Grenada | $30 | $30 | Buyer pays |
| Guatemala | $30 | $30 | Buyer pays |
| Guernsey | €25 | €30 | Buyer pays |
| Guinea | $30 | $30 | Buyer pays |
| Guinea Bissau | $30 | $30 | Buyer pays |
| Guyana | $30 | $30 | Buyer pays |
| Haiti | $30 | $30 | Buyer pays |
| Holy See (Vatican City State) | €25 | €30 | Buyer pays |
| Honduras | $30 | $30 | Buyer pays |
| Hong Kong | $30 | $30 | Buyer pays |
| Hungary | €25 | €25 | Paid by Aries |
| Iceland | €25 | €30 | Buyer pays |
| India | $30 | $30 | Buyer pays |
| Indonesia | $30 | $30 | Buyer pays |
| Iraq | $30 | $30 | Buyer pays |
| Ireland | €25 | €25 | Paid by Aries |
| Israel | $30 | $30 | Buyer pays |
| Italy | €25 | €25 | Paid by Aries |
| Jamaica | $30 | $30 | Buyer pays |
| Japan | Orders up to ¥14999.0, ¥7972.5 Orders ¥15000.0 and over, ¥6476.5 |
¥4000 | Paid by Aries |
| Jersey | €25 | €30 | Buyer pays |
| Jordan | $30 | $30 | Buyer pays |
| Kazakhstan | $30 | $30 | Buyer pays |
| Kenya | $30 | $30 | Buyer pays |
| Kiribati | $30 | $30 | Buyer pays |
| Kosovo | €25 | €30 | Buyer pays |
| Kuwait | $30 | $30 | Buyer pays |
| Kyrgyzstan | $30 | $30 | Buyer pays |
| Lao People's Democratic Republic | $30 | $30 | Buyer pays |
| Latvia | €25 | €25 | Paid by Aries |
| Lebanon | $30 | $30 | Buyer pays |
| Lesotho | $30 | $30 | Buyer pays |
| Liberia | $30 | $30 | Buyer pays |
| Libyan Arab Jamahiriya | $30 | $30 | Buyer pays |
| Liechtenstein | €25 | €30 | Buyer pays |
| Lithuania | €25 | €25 | Paid by Aries |
| Luxembourg | €25 | €25 | Paid by Aries |
| Macao | $30 | $30 | Buyer pays |
| Madagascar | $30 | $30 | Buyer pays |
| Malawi | $30 | $30 | Buyer pays |
| Malaysia | $30 | $30 | Buyer pays |
| Maldives | $30 | $30 | Buyer pays |
| Mali | $30 | $30 | Buyer pays |
| Malta | €25 | €25 | Paid by Aries |
| Martinique | $30 | $30 | Buyer pays |
| Mauritania | $30 | $30 | Buyer pays |
| Mauritius | $30 | $30 | Buyer pays |
| Mayotte | €25 | €30 | Buyer pays |
| Mexico | $30 | $30 | Buyer pays |
| Moldova, Republic of | €25 | €30 | Buyer pays |
| Monaco | €25 | €30 | Buyer pays |
| Mongolia | $30 | $30 | Buyer pays |
| Montenegro | €25 | €30 | Buyer pays |
| Montserrat | $30 | $30 | Buyer pays |
| Morocco | $30 | $30 | Buyer pays |
| Mozambique | $30 | $30 | Buyer pays |
| Myanmar | $30 | $30 | Buyer pays |
| Namibia | $30 | $30 | Buyer pays |
| Nauru | $30 | $30 | Buyer pays |
| Nepal | $30 | $30 | Buyer pays |
| Netherlands | €25 | €25 | Paid by Aries |
| New Caledonia | $30 | $30 | Buyer pays |
| New Zealand | Orders up to $99.99, $40 Orders $100.0 and over, $35 |
$30 | Paid by Aries |
| Nicaragua | $30 | $30 | Buyer pays |
| Niger | $30 | $30 | Buyer pays |
| Nigeria | $30 | $30 | Buyer pays |
| Niue | $30 | $30 | Buyer pays |
| Norfolk Island | $30 | $30 | Buyer pays |
| North Macedonia | €25 | €30 | Buyer pays |
| Norway | €25 | €30 | Paid by Aries |
| Oman | $30 | $30 | Buyer pays |
| Pakistan | $30 | $30 | Buyer pays |
| Palestinian Territory, Occupied | $30 | $30 | Buyer pays |
| Panama | $30 | $30 | Buyer pays |
| Papua New Guinea | $30 | $30 | Buyer pays |
| Paraguay | $30 | $30 | Buyer pays |
| Peru | $30 | $30 | Buyer pays |
| Philippines | $30 | $30 | Buyer pays |
| Pitcairn | $30 | $30 | Buyer pays |
| Poland | €25 | €25 | Paid by Aries |
| Portugal | €25 | €25 | Paid by Aries |
| Qatar | $30 | $30 | Buyer pays |
| Republic of Cameroon | $30 | $30 | Buyer pays |
| Romania | €25 | €25 | Paid by Aries |
| Rwanda | $30 | $30 | Buyer pays |
| Saint Barthélemy | $30 | $30 | Buyer pays |
| Saint Helena | $30 | $30 | Buyer pays |
| Saint Kitts And Nevis | $30 | $30 | Buyer pays |
| Saint Lucia | $30 | $30 | Buyer pays |
| Saint Martin | $30 | $30 | Buyer pays |
| Saint Pierre And Miquelon | $30 | $30 | Buyer pays |
| Samoa | $30 | $30 | Buyer pays |
| San Marino | €25 | €30 | Buyer pays |
| Sao Tome And Principe | $30 | $30 | Buyer pays |
| Saudi Arabia | $30 | $30 | Buyer pays |
| Senegal | $30 | $30 | Buyer pays |
| Serbia | €25 | €30 | Buyer pays |
| Seychelles | $30 | $30 | Buyer pays |
| Sierra Leone | $30 | $30 | Buyer pays |
| Singapore | $30 | $30 | Buyer pays |
| Sint Maarten | $30 | $30 | Buyer pays |
| Slovakia | €25 | €25 | Paid by Aries |
| Slovenia | €25 | €25 | Paid by Aries |
| Solomon Islands | $30 | $30 | Buyer pays |
| Somalia | $30 | $30 | Buyer pays |
| South Africa | $30 | $30 | Buyer pays |
| South Georgia And The South Sandwich Islands | $30 | $30 | Buyer pays |
| South Korea | Orders up to $99.99, $40 Orders $100.0 and over, $35 |
$30 | Paid by Aries |
| South Sudan | $30 | $30 | Buyer pays |
| Spain | €25 | €25 | Paid by Aries |
| Sri Lanka | $30 | $30 | Buyer pays |
| St. Vincent | $30 | $30 | Buyer pays |
| Sudan | $30 | $30 | Buyer pays |
| Suriname | $30 | $30 | Buyer pays |
| Sweden | €25 | €25 | Paid by Aries |
| Switzerland | €25 | €30 | Paid by Aries |
| Taiwan | $30 | $30 | Buyer pays |
| Tajikistan | $30 | $30 | Buyer pays |
| Tanzania, United Republic Of | $30 | $30 | Buyer pays |
| Thailand | $30 | $30 | Buyer pays |
| Timor Leste | $30 | $30 | Buyer pays |
| Togo | $30 | $30 | Buyer pays |
| Tokelau | $30 | $30 | Buyer pays |
| Tonga | $30 | $30 | Buyer pays |
| Trinidad and Tobago | $30 | $30 | Buyer pays |
| Tristan da Cunha | $30 | $30 | Buyer pays |
| Tunisia | $30 | $30 | Buyer pays |
| Turkey | €25 | €30 | Buyer pays |
| Turkmenistan | $30 | $30 | Buyer pays |
| Turks and Caicos Islands | $30 | $30 | Buyer pays |
| Tuvalu | $30 | $30 | Buyer pays |
| Uganda | $30 | $30 | Buyer pays |
| United Arab Emirates | $30 | $30 | Buyer pays |
| United Kingdom | £7.5 | £7.50 | No duty payable |
| United States | Orders up to $99.99, $30 Orders $100.0 and over, $25 |
$20 | Paid by Aries |
| United States Minor Outlying Islands | $30 | $30 | Buyer pays |
| Uruguay | $30 | $30 | Buyer pays |
| Uzbekistan | $30 | $30 | Buyer pays |
| Vanuatu | $30 | $30 | Buyer pays |
| Venezuela | $30 | $30 | Buyer pays |
| Vietnam | $30 | $30 | Buyer pays |
| Virgin Islands, British | $30 | $30 | Buyer pays |
| Wallis And Futuna | $30 | $30 | Buyer pays |
| Western Sahara | $30 | $30 | Buyer pays |
| Yemen | $30 | $30 | Buyer pays |
| Zambia | $30 | $30 | Buyer pays |
| Zimbabwe | $30 | $30 | Buyer pays |